Privacy Policy

1. Introduction

Volantis Air Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website (volantisair.co.uk), use our services, or otherwise interact with us.

This policy is provided in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

Volantis Air Ltd is the data controller responsible for your personal data. If you have any questions about this policy or our data practices, please contact us at hello@volantisair.co.uk.

3. Information We Collect

3.1 Information You Provide

• Contact information: name, email address, telephone number, postal address
• Charter enquiry details: travel dates, destinations, passenger numbers, special requirements
• Business information: company name, job title, corporate account details
• Career applications: CV, cover letter, qualifications, employment history
• Correspondence: content of emails, contact form submissions, and other communications

3.2 Information Collected Automatically

• Technical data: IP address, browser type and version, operating system, device type
• Usage data: pages visited, time spent on pages, navigation paths, referring URLs
• Cookie data: as described in our Cookie Policy

4. How We Use Your Information

We use your personal data for the following purposes:

• To respond to charter enquiries and provide flight quotations
• To deliver and manage our charter services
• To process and evaluate career applications
• To communicate with you about our services, including service updates
• To improve our website and services
• To comply with legal and regulatory obligations
• To protect our legitimate business interests

5. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract: processing necessary for the performance of a contract or to take steps at your request before entering into a contract
• Legitimate interests: processing necessary for our legitimate interests, such as improving our services, marketing, and business development, provided these do not override your rights
• Consent: where you have given specific consent, such as for marketing communications
• Legal obligation: processing necessary to comply with applicable laws and regulations

6. Data Sharing

We may share your personal data with:

• Service providers: including IT support, email hosting, and website analytics providers who process data on our behalf
• Aviation partners: aircraft operators, FBOs, and ground handling agents as necessary to deliver charter services
• Professional advisers: legal, accounting, and insurance professionals as required
• Regulatory authorities: including the CAA, ICO, and other bodies as required by law

We do not sell your personal data to third parties.

7. International Transfers

Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place, including standard contractual clauses approved by the ICO or transfers to countries with adequacy decisions.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Typical retention periods:

• Charter enquiries: 3 years from last contact
• Client records: 7 years from end of business relationship
• Career applications (unsuccessful): 12 months
• Website analytics: 26 months

9. Your Rights

Under UK GDPR, you have the following rights:

• Access: request a copy of the personal data we hold about you
• Rectification: request correction of inaccurate or incomplete data
• Erasure: request deletion of your data in certain circumstances
• Restriction: request restriction of processing in certain circumstances
• Portability: request transfer of your data in a machine-readable format
• Objection: object to processing based on legitimate interests or direct marketing
• Withdraw consent: where processing is based on consent, withdraw at any time

To exercise any of these rights, contact us at hello@volantisair.co.uk. We will respond within one month.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption, access controls, regular security assessments, and staff training.

11. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk
Helpline: 0303 123 1113

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

For questions about this Privacy Policy or our data practices:

Volantis Air Ltd
Email: hello@volantisair.co.uk
Website: volantisair.co.uk